What is the average time of delivery of goods purchased on store.moleskine.com?
Delivery of the products purchased on store.moleskine.com usually occurs within 5 working days from the order, by Bartolini in Italy and FedEx for all other destinations. Deliveries in most European countries are carried out within 72 hours. Please remember that delivery times may be delayed in case of holidays. Carriers do not make deliveries on these days: 25/12, 26/12, 01/01 and on weekends. For orders made by bank transfer, shipping times are calculated from the confirmation of payment.
Can I enter a P.O. Box as a delivery address?
Please do not enter a P.O. BOX in the address field, inasmuch as it would be impossible for our couriers to deliver the product you purchased. Therefore, please include a physical address for delivery.
What happens if the recipient is absent at the time of delivery?
In the absence of the recipient or of the person authorised to receive delivery of the goods, our courier will arrange to leave a message and, for delivery abroad, to contact the customer at the telephone number listed on the site at the time of the purchase to agree on a new delivery.
Are there additional charges for shipping outside of Europe?
For shipments to destinations other than EU countries, there may be additional costs and taxes that are borne entirely by the recipient.
The shipping charges are automatically calculated by the system and can be visualized in your order summary.
For orders of over 60€, shipping expenses are free of charge, in the case where you choose cash payment on delivery, it is valid only for Italy, and there is an added cost of 2 Euros.
