One Click Buy

Free Shipping on all orders!

Shipment

when will my order be delivered?

Orders placed during office hours (Mondays to Fridays, from 8:00 a.m. to 5.00 p.m.) are usually initialized in the same day and the delivery is carried out in timeframes depending on the destination country. Since shipments are not made on Saturdays or Sundays or holidays they will be made on the following work day.

what are the delivery times and costs?

Following is a table illustrating the delivery times and costs for standard and express deliveries:

Area

Standard Delivery

Time frame in working days

Cost

Austria

5 - 7

4.50 €

Belgium

5 - 7

4.50 €

Bulgaria

6 - 8

4.50 €

Croatia

5 - 6

4.50 €

Cyprus

8 - 10

4.50 €

Czech Republic

5 - 7

121.50 CZK

Denmark

4 - 6

33.50 DKK

Estonia

7 - 9

4.50 €

Finland

6 - 8

4.50 €

France

5 - 7

4.50 €

Germany

2 - 4

4.50 €

Greece

7 - 9

4.50 €

Hungary

6 - 8

4.50 €

Ireland

5 - 7

4.50 €

Italy

2 - 3

4.50 €

Latvia

6 - 8

4.50 €

Lithuania

7 - 9

4.50 €

Luxembourg

5 - 7

4.50 €

Malta

5 - 6

4.50 €

Netherlands

4 - 6

4.50 €

Norway

7 - 8

45.90 NOK

Poland

4 - 6

19.00 PLN

Portugal

7 - 9

4.50 €

Romania

10 - 12

19.90 RON

Russia

3 - 4

320.00 РУБ

Slovakia

6 - 8

4.50 €

Slovenia

4 - 6

4.50 €

Spain

6 - 8

4.50 €

Sweden

5 - 7

41.90 SEK

Switzerland

4 - 6

7.00 CHF

Turkey

7 - 9

17.90 TRY

United Kingdom

4 - 6

4.00 £

All promotions will be indicated on the homepage of the http://store.moleskine.com website.

HOW LONG DOES SHIPPING TAKE FOR PERSONALISED ORDERS?

Orders for personalised products made during office hours (from Monday to Friday, 8.00am to 5.00pm) should be shipped according to the normal times for your country. However please take an additional 3-4 working days into account for the order to be delivered.

What are the destinations where do not deliver?

http://store.moleskine.com ships to all European Union countries except the following areas:

  • Aland Island (SV)
  • Andorra
  • Azores (Pt) São Miguel
  • Sample / Lake Lugano (IT)
  • Ceuta (ES)
  • Channel Islands (UK)
  • Crow
  • Sun (Fr-Overseas Departments) Guadeloupe (Capital Basse-Terre)
  • El Hierro - Valverde Capital
  • Faial Flores Santa Maria
  • Formentera
  • Fuerteventura - Capital Puerto Del Rosario
  • Gibraltar (ES)
  • Graciosa
  • Gran Canaria - Las Palmas de Gran Canaria
  • French Guiana (Cayenne Capital)
  • Ibiza
  • Ireland Del Noer (UK)
  • Balearic Islands (ES) Mallorca
  • Canary Islands (ES) Tenerife - Capital Santa Cruz De Tenerife
  • La Palma - the capital Santa Cruz de La Palma La Gomera capital San Sebastian De La Gomera
  • Lanzarote (La Graciosa) - Capital Arrecife
  • Livigno (IT)
  • Madeira (PT)
  • Martinique (chief town Fort-De-France)
  • Melilla (ES)
  • Minorca
  • Pico
  • Meeting (Capital Saint-Denis) The Islands Of Saint-Barthélemy and Saint-Martin Di
  • São Jorge
  • Terceira

does the order date differ from the shipment date?

The order date refers to the date on which the order was placed and confirmed on the website, whereas the delivery date refers to the date on which the goods were dispatched from our warehouse and handed over to the carrier.

can deliveries also be made to an alternative address?

http://store.moleskine.com can also deliver to an alternative address (e.g. your workplace); you just need to provide the delivery address. For security reasons, http://store.moleskine.com cannot deliver to post boxes or to "poste restante" services at post offices.

how can i track the delivery status?

As soon as the order is dispatched from our warehouse, you will be sent an email confirming all shipping details.Non-registered users can track the status of the order from the order number and email used on the order from the ORDER TRACKING section.If you have a profile on http://store.moleskine.com, you can track the details of your order in the MY PROFILE section.

what happens if the carrier does not find anyone at home at the address indicated for the delivery?

After several failed delivery attempts, your goods will be placed in stock at a TNT warehouse. You will be contacted by our Customer Service and requested to provide the information necessary for the delivery. If we have not heard from you within three days after the notification, products will return to our own warehouse and the amount of your order will be refunded.

will the carrier contact me before the delivery?

It is not usual for carriers to contact you in advance, nor can they guarantee deliveries at specific times.